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Complaint Resolution Policy

Book Viet always responsible for receiving and handling customer complaints related to transactions at the electronic trade floor Sachviet.us . When a complaint or dispute arises, Book of Viet Nam promotes a solution for negotiation and conciliation between the parties in order to maintain the relationship and the trust of the Customer in the quality of the service of Vietnamese Book.

The complaint process follows these steps:
Step 1 : Customers complain about goods and services of Sellers purchased on the Sachviet.us e-commerce platform through:
Send an email to the email address: help@sachviet.us; or
Call the Hotline (832) 207-1174; or
Buyers submit complaints at:
Vietnamese Book
Address: 10111 Bissonnet Street Ste. 150, Houston, TX 77036

Step 2 : Vietnamese Book will receive complaints, contact clarifying the requirements of the Customer as soon as possible and no later than 5 working days from the date of receiving the request. Depending on the nature and severity of the incident, Vietnamese Books will take specific measures to assist Customers in settling complaints and disputes.
Step 3 : Vietnamese Book may require the Customer to provide information and evidence related to the transaction or product to verify, clarify the case and take appropriate handling directions.
Step 4 : In the event that Vietnamese Books has attempted to resolve complaints and disputes but the incident is beyond the capabilities and authority of Vietnamese Books, Vietnamese Books will require the Customer to bring the case to the competent State agency. settle in accordance with the law.
Book of Vietnam respect and seriously implement the provisions of the law on protecting the interests of customers (consumers). Vietnamese Books will provide complete, accurate, honest and detailed information related to the product. Every act of fraud, fraud in business is condemned and must bear full responsibility before the law.
The parties include Sellers – sellers (Vietnamese Books), Customers – Buyers who play an important and responsible role in actively solving things. Viet Books is responsible for providing documents, documents, papers, and other evidence to prove and clarify information related to the incident which is causing conflict to the Customer. Upon request, Vietnamese Book will provide information relating to the Buyer if agreed to by the Buyer (related to the dispute) or to the extent permitted by law.
In the event of a transaction in which a claim or dispute has been determined that belongs to the Vietnamese Book, the Vietnamese Book compensates Customer satisfactorily on the basis of an agreement with the Customer.
In the event that the Vietnamese Book and the parties have tried to resolve through negotiation and agreement but still cannot resolve the conflict arising from the transaction between the Customer and the Seller, one of the Customer and The seller will be able to bring the case to the competent State authorities to resolve to ensure the legitimate interests of the parties.
Any controversy, complaint or dispute arising out of or related to transactions at sachviet.us or these Terms and Conditions will be settled by negotiation, mediation, arbitration and / or Court in accordance with the Law on Consumer Protection on Settlement of disputes between consumers and organizations or individuals trading goods and / or services.

other policies

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